Michael Haigh: Top Retail Loan Officer with CitiMortgage

I just wanted to take the opportunity to acknowledge and congratulate one of our users, Michael Haigh at CitiMortgage for an outstanding 2007. Michael has the honor of being ranked number one in the United States out of the more than 500 CitiMortgage loan consultants for 2007. In a conversation I had with Michael yesterday he noted that 2008 was already off to an incredible start.

Michael's story is similar to that of many Loan Officers I have spoken with that are having early success in this market (even before this past week's events). They all seem to have a strong focus on building long-term relationships with their customers and are looking for ways to leverage technology to accomplish this task. Michael has put a lot of emphasis on putting processes in place to become more consistent, timely and relevant in the way he and his team serve and in interact with their clients.

Michael talks a lot about doing what is right for the client. He puts it this way, "My number one priority is to ensure my clients receive the best real estate loan that matches their needs, but does not put them at risk. My team and I stay on top of every part of the process to insure our client's goals are achieved. Our job is surveying our client's results. If we do that well they will tell their relatives, friends and acquaintances. That is the best compliment we can receive. Many of our long time customers and new customers say they "were not expecting" how much we do to help them."

Michael also genuinely cares about the communities he and his team work with. They have designed and implemented special programs to serve non-profits such as, Habitat for Humanity, Mission Hospice, Samaritan House and The Boys and Girls Clubs. His generosity extends to other non-profits such as HIP Housing, HEART of San Mateo County and many others. "Giving back to the communities we call home" was the title for one recent donation project that provided thousands of dollars to charities.

I think Michael is a classic case that demonstrates that if you focus on the needs of your clients and the community you work in you have an opportunity to both help people and build the foundation of a strong mortgage practice.

To learn more about Michael visit www.michaelhaighteam.com

Comments

[James]

Hello,

Great Blog I will defiantly bookmark your blog. I am also having a blog related to retail
http://newsonretail.blogspot.com/ which gives latest analysis and trends in retail industry in the present recession period. I would appreciate if you could kindly bookmark my blog too.

Thanks,
James